Return Policy

The consumer has the right to withdraw from any distance contract, without any penalty and without specifying the reason, within 14 days, as evidenced by the postmark (Legislative Decree 206/2005).

The costs for the return are charged to the customer, who will have 14 days from the date of delivery of the goods. The customer is also required to notify it via the email address

In order to exercise the right of withdrawal, the returned goods must be in perfect state of conservation, unused, substantially intact, with the original seals and labels and not removed and provided with the original wrappings .

The shipment is under the complete responsibility of the customer until the certificate of receipt in our warehouse and compliance with the pre-established requirements. Castagner is not liable in any way for theft/loss/damage of goods returned by uninsured shipments.